CLOSER
CLOSING ASSISTANT
CLOSING MANAGER
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Job Title: COMMERCIAL CLOSER

Exempt or Non-Exempt: Exempt

Departments: Closing Department

Reports to: Closing Manager

Qualifications:
Paralegal degree, bachelor's degree OR (3+ years) experience in title insurance field or related fields, previous closing experience preferred.

Excellent customer service.

Excellent oral and written communications skills.

Excellent attention to detail.

Good working knowledge of computer software: MS Word, Excel, Outlook.

Proven ability to multi-task, organize/prioritize assignments.

Proven ability to meet deadlines.

Position Summary : This person coordinates and handles the title insurance closing process, including accurate balancing and disbursement of funds, drafting, review and/or recording of transaction documents and title insurance policies, and close work with legal counsel/underwriters to resolve title insurance issues. This position must maintain clear communication and cooperative relationships with co-workers. The successful performance of this job requires meeting high standards in the areas of accuracy, customer service, written and verbal communication, interpersonal skills, multi-tasking and attention to detail. Excellent customer service skills through effective communication and a commitment to timely processing of closing documentation, closing statements and disbursement of funds are essential.

This person contributes to the development of new and/or repeat business opportunities and to the enhancement of the Company's image and mission through:

•  Unparalleled Customer Service

•  Title Solutions

•  Great Relationships.

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Job Title: CLOSING ASSISTANT

Exempt or Non-Exempt: Non-Exempt

Departments: Closing Department

Reports to: Closing Manager

Qualifications:
Paralegal degree, legal secretarial experience in real estate (preferred), mortgage or banking industry experience or previous (2+ years) experience in title or title insurance fields.

Excellent customer service.

Excellent oral and written communications skills.

Excellent attention to detail and accuracy.

Good working knowledge of computer software: MS Word, Excel, Quick Books.

Proven ability to multi-task and organize/prioritize assignments, and meet deadlines in a

fast-paced environment.

Position Summary : This position provides assistance and clerical support to one to two Commercial Closers. Requirements include professional written communication and telephone contact with external clients. This position will require excellent customer service. Position requires clear communication and cooperative relationships with co-workers. The successful performance of this job requires meeting high standards in the area of multi-tasking, attention to detail and organization. Experienced and trained closing assistant could be considered for promotion to commercial closer.

This person contributes to the development of new and/or repeat business opportunities and to the enhancement of the Company's image and mission through:

•  Unparalleled Customer Service

•  Title Solutions

•  Great Relationships.

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Job Title: CLOSING MANAGER

Exempt or Non-Exempt: Exempt

Departments: Closing Department

Reports to: Vice President, Closing and Underwriting Division

Employees Supervised:
Closers (with assignments and unassigned "floater") - approx. 6-8
Closing Assistant Supervisor
Closing Assistants (with assignments and unassigned "floater") - approx. 6-8

Qualifications:
3 to 5 years of recent management experience.

3 to 5 years of recent experience as a commercial title insurance closer.

Proven ability to hire, and/or coach/develop/maintain top performing employees.

Proven ability to train employees.

Excellent customer service skills.

Excellent working knowledge of internal CPT processes and procedures (will train).

Good working knowledge of MS Word, Excel, Quick Books, Outlook and SoftPro (will train on Softpro).

Proven ability to multi-task and organize/prioritize assignments, and meet deadlines.

Excellent oral and written communications skills.

Position Summary : This position directs and coordinates activities of the staff of a fast-paced closing department at an industry-leading title insurance agency in pre-closing preparation, closings, closing funds disbursements, and post-closing work (recording documents, title clearing follow-up, proofing of final policies) in predominantly commercial real estate transactions. A broad-based knowledge of the title industry and excellent skills in commercial closings are essential.

This person will be required to develop and maintain excellent customer relations with both internal colleagues and external customers, and will serve a key role in developing and maintaining excellent teamwork and support between departments.

The successful performance of this job requires meeting high standards in the areas of communication and interpersonal skills, attention to detail and accuracy, along with excellent organizational and supervisory skills. This position requires someone with both strong analytical skills (ability to break a larger problem into smaller understandable problems in dealing with both people and situations) AND strong conceptual ability (look at the bigger picture beyond just own office or department or company), together with high intelligence. A keen sense of process, efficiency and planning is integral.